TERMS AND CONDITIONS FOR THE PURCHASE OF LEATHER SAMPLES AT WWW.CA-MO.COM

General information:
CAMO Leathers A/S
CVR no. 27129145
Address: Industrivej 24, 8963 Auning Denmark

E-mail: info@ca-mo.com
Telephone number: +45 8648 4700

Here you will information on shipping, returns policy and other matters.
If you do not find an answer to your question here, you are welcome to contact us at tel. +45 8648 4700 or by e-mail to: info@ca-mo.com

Payment
You can pay by:
• VISA, VISA ELECTRON or Mastercard.
No fees are charged for payment at www.ca-mo.com.

The amount will not be deducted from your card until the goods are despatched from ca-mo.com.
No more can be deducted than the amount you approved at the time of purchase.

You can safely use your credit card at CAMO.
The account information you enter when purchasing products will be sent directly to Danish Payment Systems (PBS) in an encrypted Form (SSL) which only you and PBS can read. No-one else will see or can store your information. When purchasing by credit card, the amount will be deducted from your account as soon as the product is despatched from CAMO.

Prices
All prices are stated in euro, ex. VAT. All stated prices are current prices, and are valid only on the day that the order is placed.

Shipping method
You will receive an e-mail confirmation when your purchase is complete.
All orders are shipped with UPS.

Freight price for delivery is €10.

Delivery time
All orders are despatched within 1-2 business days.

Right of cancellation
When you purchase from CAMO, you have 14 days’ right of cancellation. The 14-day right of cancellation period begins on the day on which you receive the item, or the last item in an order if you have ordered several items in a single order which are delivered individually.
In case of cancellation CAMO will reimburse the entire amount, including the shipping costs – however, you must pay your own shipping costs when returning an item.

Before returning an item, you must notify us that you wish to cancel your purchase. You can notify us by e-mail to info@ca-mo.com, or by phone to tel. +45 8648 4700, or by using the standard cancellation form. In your message, you must make clear to us that you wish to exercise your right of cancellation.

You cannot cancel a purchase by simply refusing to accept delivery of the item without giving us clear notification.

Returns
You must return your order to us without undue delay, and no later than 14 days after informing us that you wish to cancel your purchase. You must pay the direct costs in connection with the return shipment of the item. You bear the risk for the item from the time of its delivery. The item must be returned in its original, unbroken packaging.

If you cancel a purchase, the item must be sent to:

CAMO Leathers A/S
Industrivej 24
8963 Auning
Denmark

The item should be returned properly packed, preferably enclosing a copy of the invoice. It is a good idea to use a shipping method that makes it possible to trace the product if it is mislaid during the return shipment.

Reimbursement of the purchase price
If you cancel your purchase, you will be reimbursed the amount you paid to us. In case of an impairment in the value of the item for which you are liable, this amount will be deducted.
If you make use of your right of cancellation, we will reimburse all payments received from you.
The reimbursement will be made using the same payment method that you used for the original transaction, unless you have explicitly agreed otherwise. These cancellation and return rules apply to all items sold by distance selling to private individuals – they do not apply to items sold to businesses.
We cannot accept packages sent without postal distribution or packages sent cash on delivery.

Complaints
When you shop at www.ca-mo.com, you naturally have a 24-month right of complaint. This means that you can either have the item repaired, exchanged or reduced in price, depending on the specific situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the item or other behaviour resulting in damage.
Your complaint must be submitted within a ‘reasonable time’ after you have discovered the defect in the item. If you submit a complaint within two months after the defect is discovered, the complaint will always be regarded as having been submitted within a reasonable time.

If you have received an item with faults or defects, you can return the product to us:

CAMO Leathers A/S
Industrivej 24
8963 Auning
Denmark

Please include a copy of the invoice, and state the nature of the fault or defect. If your complaint is considered to be justified, we will send you a new item free of charge. If the item is sold out, you can choose to have another item sent, or have the purchase price refunded to you.
Remember to include the bank registration number and account number to which we can transfer the amount.
If the complaint is justified, we will refund your (reasonable) freight costs and we will arrange for collection of the item. Please state a suitable time for the collection. The item must always be returned in appropriate packaging, and remember to obtain a receipt for the shipment, so that we can refund your shipping costs.

NB! We cannot accept packages sent cash on delivery, etc.

Privacy policy
In order for you to enter into an agreement with us at ca-mo-com, we require the following information from you:

• Name
  • Address
  • Telephone number
  • E-mail address

We will register and pass on this personal information for the purpose of delivering the item to you.

The personal information will be registered by CAMO Leathers and stored for five years, after which time the information will be deleted.
When personal information is collected via our website, we ensure that it always occurs with your explicit consent, so that you are informed precisely of what information is being collected, and why.
The staff of CAMO Leathers have access to the information registered about you.
The personal information will be registered by CAMO Leathers and stored for five years, after which time the information will be deleted.
CAMO understands and respects the importance of privacy on the Internet. The company does not disclose information about customers/users to third parties unless this is necessary to implement a transaction. The company will not sell your name, address, e-mail address, credit card information or personal data to any third party without your prior permission.
The data controller at ca-mo.com is the company’s owner, Jørgen Birch.

As a registered customer at CAMO Leathers, you always have the right to object to the data registration, and to know what information we have registered about you. You have these rights under the the Act on Processing of Personal Data. Just send us an e-mail to info@ca-mo.com and provide your name and address. You will receive an e-mail within 10 days stating what information we have registered about you. If you wish this information to be deleted, this must be clearly stated in your e-mail.

Cookies
At ca-mo.com, cookies are used for the purpose of optimising the website and its functionality, thereby making your visit as easy as possible for you. You can delete these cookies from your computer at any time – the precise method depends on your browser.

Log statistics
We use log statistics at www.ca-mo.com, which means that a statistics system collects information in order to provide a statistical picture of how many visitors we have, where they come from, and at what point they leave the website, etc. The log statistics are used only for the purpose of optimising ca-mo.com.

Copyright and trademarks
The content of this website is copyrighted and is the property of CAMO Leathers A/S (CVR no. 27129145). The information on this website, including text, images and sound, may not be used for purely private matters or, where specified, reproduced, modified, copied or stored in any form. It is illegal to modify the content of this website. Offenders will be prosecuted.
The trademarks relating to ca-mo.com on the website are the property of CAMO Leathers and are protected by the trademark legislation. It is not permitted to use the trademarks of CAMO Leathers in paper, digital or other media.

Complaints
If you wish to submit a complaint on your purchase, contact CAMO Leathers A/S: info@ca-mo.com.
If it is not possible for us to find a solution, you can submit a complaint to the relevant boards in the area, providing the conditions for this are met:

Danish Competition and Consumer Authority
Carl Jacobsensvej 35
2500 Valby
Denmark

www.forbrug.dk

If you are a consumer resident in an EU country other than Denmark, you can submit a complaint to the EU Commission’s online complaint portal here: http://ec.europa.eu/odr

These terms and conditions were last updated 22 .11.2018

Standard cancellation form
(Fill in and submit this form only if you are claiming your right of cancellation.)

To:
CAMO Leathers A/S
Industrivej 24
8963 Auning
Denmark

info@ca-mo.com

I hereby declare that I wish to make use of my right of cancellation in connection with my purchase agreement for the following goods/services:

________________________________________________________________________________

 

Ordered on: _________________________ Received on: _______________________________

Name of consumer: ______________________________________________________________________

Address of consumer: ___________________________________________________________________

Signature of consumer: __________________________________ Date: _________________
(Only required if the form’s content is submitted on paper)